![]() Office-based This position reflects a call center environment. PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Ability to maintain composure under stressful and fast-paced conditions. ![]() Ability to take direction and to navigate through multiple systems simultaneously.Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.Proven ability to analyze and resolve problems.Basic accounting knowledge and ability to reconcile enrollment and/or payment information.10-key data entry with both quality and speed.Prior Enrollment and Billing experience.Experience in Billing/Enrollment and/or Customer Service.Experience using Microsoft Office Applications.3 years of related, progressive experience (exempted experience requirements effective August 2016).Bachelor’s Degree in Business or a related field.Associates Degree in Business or a related field OR.Conduct research to ensure issue resolution.Ensures acceptable service levels, metrics, and/or other performance guarantees are met.Create and distribute membership/billing materials and communications to clients/members.Perform various billing, accounts receivable, and reconciliation activities.Manage multiple production oriented tasks and responsibilities. Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries.The shift for this position is 2nd shift 11:30 am - 8 pm This position is in an Call Center environment. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases. Performing membership and billing activities for clients and/or members. This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Company : United Concordia Dental Job Description :
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